How do I remove a Pre-Authorized Debit (PAD) from a water and sewer bill account?

1. Log in to My ServiceOttawa.
2. Select View water account.
3. Select account from the drop down beside the account #.
4. Click on Pre-authorized payment in the menu on the left.
5. Click on the edit/stop button.
6. Click stop on date and enter effective date.
7. Click on Terms and conditions and click on agree button after reading.
8. Click on submit.
9. Confirmation will appear in green box on screen. You may verify your request has been completed by logging into your My SO account after your selected effective date.

Note: Cancelling your PAD plan will terminate the automated payment of your water and sewer bill. Any outstanding water and sewer balance becomes due and payable on the regular due date. Outstanding balances are subject to interest at a rate of at rate of 0.0417% per day on the outstanding balance after the due date, every 15 days thereafter and before each bill. (Effective Annual Rate 16.13%)