How to request a water certificate

Log in to My ServiceOttawa
Under Business Services, Tax and water certificates, select Register or sign-in.
Select the New Request tab.
Choose the Search type – property address or roll number.
To search by property address, fill in the required fields.
To search by roll number, enter the 19-digit number with or without the dots.
Click Search.
Select Yes, this is the correct property.
Select Next step.
Enter the required fields.
Select Next step.
Under Request details, select the box beside Water certificate and indicate whether you are requesting a certificate for the “current status of account” or “final reading – closing date.”
1. If the “final reading – closing date” option is selected, you will also be prompted to enter in the closing date of the property.
You may enter more information in the Special Instructions
Select Next step.
Verify the information entered is correct.
Select payment option:

When you choose this option, the fee is deducted from the firm's prepaid account.
A Request number is provided as a confirmation.

You will be directed to the online checkout page, select Continue.
Once on the Paymentus site, complete all mandatory fields including credit card information. Select Continue.
Confirm that all information is correct on the summary page. Select both the checkboxes at the bottom and click the Make Payment button.
When payment has been confirmed, you can click Return to My ServiceOttawa button.