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How do I reset the My ServiceOttawa Account Password if I have forgotten it?

  1. Select the 'Forgot your password?' link from the login page.
  2. Enter the email address

    Note: If you do not remember the email address, you will need to create a new account.
  3. Select the Submit– An email has been sent to your Inbox.
  4. Retrieve the email that was sent to your Inbox.

    Note: Check your Junk Mail / Spam folder if you do not see it in your Inbox. There may also be a delay of a few minutes.
  5. Select the link in the email.
  6. Enter a new password and confirm by entering it a second time.
  7. Select the 'Submit' button –: 'Your password has been successfully changed'.