How do I update my mailing address through My ServiceOttawa?
Note: A service address refers to where the property for your water and sewer account is located. The mailing address refers to where the water and sewer bills are mailed to; which can be different from the service address if desired.
- Log in to My ServiceOttawa.
- Select Services from the left menu then Water and sewer billing.
- Select view the account you would like to update.
- Select Update Mailing Address link in the account details box.
- Enter the new billing address.
- Select Update Mailing Address button.
- A confirmation notice that changes were submitted will appear at the top of the screen.
- Please allow 5 business days for your request to be processed
Note: Your mailing address update request has been submitted. Please allow 5 business days for your request to be processed.